Certificate III in Hospitality

Qualification Code: SIT30616   |   CRICOS Course Code: 093158G

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops.


Course Structure

Total 15 units must be completed in order to successfully achieve this qualification. 7 core units of competency AND 8 elective units of competency. 25% of the course is online.


Pathway from the qualification are to further study in our SIT40416 Certificate IV in Hospitality, or a range of other Certificate IV qualifications.

Duration and Fees

The total duration will be 40 weeks including the breaks. See: Academic Calendar & Fees


Term 1

  • Use digital technologies to communicate remotely
  • Show social and cultural sensitivity
  • Work effectively with others
  • Coach others in job skills
  • Source and use information on the hospitality industry
  • Access and interpret product information
  • Use hygienic practices for food service*

Term 2

  • Provide responsible service of alcohol *
  • Prepare and serve espresso coffee *
  • Serve food and beverages
  • Provide service to customers
  • Process financial transactions
  • Use hygienic practices for hospitality service
  • Participate in safe work practices

Term 3

  • Work Effectively in Hospitality Service #

# This will be conducted in the workplace,
* These units will be delivered by “The Coffee School”

What will I get from this course?

Job roles related to this course:

  • Espresso coffee machine operator
  • Food and beverage attendant
  • Function host and attendant
  • Guest service agent and housekeeper
  • Restaurant host, bar attendant and waiter

Skills you will be developing:

  • Communicating with others and promoting participative workplace practice
  • Developing solutions to new and emerging issues
  • Contributing to the development of other team members
  • Working under supervision and completing assigned tasks
  • Applying risk management processes to hospitality operations
  • Encouraging creative and innovative workplace solutions
  • Developing personal hospitality skill and participating in team work activities
  • Developing practical hospitality skills to ensure high standards of customer service
  • Managing own time and priorities taking responsibility as required by work role and ensuring all organisational policies and procedures are adhered to
  • Assisting others to acquire new knowledge and skills to improve team and individual performance
  • Using electronic communication devices and processes such as internet, intranet, email to produce written correspondence and reports
Download This Course Guideline Here.
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